loader image

 LUJO COSMETICS WEBSITE ACCESSIBILITY STATEMENT

Lujo Cosmetics is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere many of the available standards and guidelines.

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst Lujo Cosmetics strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

Email: customerservice@lujolashes.com
Phone: 1-855-440-7474
Operating Hours: 7am – 2am EST, 7 days a week, excluding holidays

Lujo cosmetics SHIPPING INFORMATION

Below are the free shipping offers available on https://lujocosmetics.co.uk/

  • FREE 3-Day Shipping on all U.K orders over £50 (excluding taxes).
  • FREE International Shipping on International orders over £50 (excluding taxes).
TRACKED NEXT DAY INTERNATIONAL TRACKED TRACKED (Orders Over £50)
£2.99 FREE £8.99 FREE
Shipping Costs + Delivery Times

Orders must be placed by 12pm GMT to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

Shipping Method Costs Total Delivery Time (including processing time)
TRACKED  £2.99 Delivery 1-3 Days After Dispatch
NEXT DAY £4.95 Order before 12PM for Next Day Delivery
INTERNATIONAL TRACKED  £8.99 5-10 working days

Orders must be placed by 12pm GMT Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday and Friday. Lujocosmetics.co.uk offer FREE Standard 3-Day Shipping on all U.K & International orders over £50.

International Shipping

Once shipped, your order will typically arrive within 10 to 12 business days for United States, Canada, Australia, and European countries. Other countries can take up to 28 business days, depending on how fast customs clearances takes place. You’ll receive an email confirmation once your order has shipped alongside a tracking number. Also Feel free to email us at customerservice@lujocosmetics.co.uk to check on your order status. We’re happy to help.

Duties + Taxes Refund

We ship internationally via Royal mail tracked delivery services. You can visit Royal mails International Shipping page for more info. Customs, duties, and taxes also vary widely from country to country. Generally, for larger purchases, international buyers may pay additional costs such as duties, taxes, and customs clearance fees. Import duties, taxes, and charges are not included in the price or shipping costs. These charges are the buyer’s responsibility. Please understand that this is standard practice among e-commerce stores and other retailers.

Tracking Orders

Once our fulfilment team has began fulfilling your order you will receive an email and/ or a text message consisting of your parcel tracking number and the link: https://www.royalmail.com/track-your-item#/ where you will be able to track your items. You can also reach out to our customer support desk at customerservice@lujocosmetics.co.uk who will also be able to check the status of your order.

Lujo cosmetics FAQ’s

SHIPPING/ORDER STATUS
DO YOU SHIP INTERNATIONALLY?

We ship internationally via Royal mail tracked delivery services. You can visit Royal mails International Shipping page for more info. Customs, duties, and taxes also vary widely from country to country. Generally, for larger purchases, international buyers may pay additional costs such as duties, taxes, and customs clearance fees. Import duties, taxes, and charges are not included in the price or shipping costs. These charges are the buyer’s responsibility. Please understand that this is standard practice among e-commerce stores and other retailers.

HOW DO I TRACK MY ORDER?

Once our fulfilment team has began fulfilling your order you will receive an email and/ or a text message consisting of your parcel tracking number and the link: https://www.royalmail.com/track-your-item#/ where you will be able to track your items. You can also reach out to our customer support desk at contact@lujocosmetics.co.uk who will also be able to check the status of your order.

WHEN WILL MY ORDER BE DISPATCHED?

In-Stock Items begin the order process as soon as your online purchase is completed. Your item will be shipped once the item is located in stock, your payment is approved, and the address is verified. After your order leaves our warehouse, delivery times vary depending on the location of your shipping address and the shipping carriers handling. If an item is not in stock, we will notify you via email and it will ship as soon as it becomes available. Orders are shipped on business days only. Business days are Monday-Friday, excluding observed holidays within the United Kingdom. Typically, it takes 1 business day for an order to be shipped (However procedures and policies have been put in place as a result of COVID-19 which result in slower handling time).

HOW LONG WILL MY ORDER TAKE TO ARRIVE? (INTERNATIONAL)

Once shipped, your order will typically arrive within 10 to 12 business days for United States, Canada, Australia, and European countries. Other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped alongside a tracking number. Also Feel free to email us at contact@lujocosmetics.co.uk to check on your order status. We’re happy to help.

HOW LONG WILL MY ORDER TAKE TO ARRIVE? (UK)

Once shipped, your order will typically take from 1-3 working days to arrive. You’ll receive an email confirmation once your order has shipped alongside a tracking number. Also Feel free to email us at contact@lujocosmetics.co.uk to check on your order status. We’re happy to help.

RETURNS & EXCHANGES
MY PRODUCT IS FAULTY/ DAMAGED, CAN I RETURN IT?

If your product is faulty/ damaged you can send it back to us using the return form included in your package. Also feel free to reach out to our customer service team at contact@lujocosmetics.co.uk stating the damages and including evidence.

I NO LONGER WANT MY PRODUCT, CAN I RETURN IT?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

CAN I EXCHANGE MY PRODUCT FOR SOMETHING ELSE.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

CAN I GET A FULL REFUND?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

IV'E LOST MY RETURN SLIP BUT I WOULD LIKE TO RETURN MY PRODUCTS, WHAT SHOULD I DO?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

PRODUCT-RELATED
ARE YOU'RE LASHES MADE FROM REAL MINK FUR?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

HOW MANY TIMES CAN I REUSE YOUR PRODUCTS?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

CAN I RESELL YOUR PRODUCTS ON EBAY/ AMAZON?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

HOW CAN I RECEIVE FREE PRODUCTS AND JOIN YOUR PR LIST?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

IVE TAGGED YOU ON MY NEW POST WEARING YOUR PRODUCTS, CAN I BE FEATURED?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

HOW CAN I STAY UPDATED ON YOUR NEWEST PRODUCTS?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat.

TERMS OF USE

Last Updated: February 24, 2021

TERMS OF USE AGREEMENT

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

If your order contains a hazmat item (e.g., nail polish, pressurized spray cans, etc.), it must ship ground Standard 3-Day Shipping (4-8 days total delivery time).

Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday and Friday. FentyBeauty.com and FentySkin.com offer FREE Standard 3-Day Shipping on all U.S. merchandise. Select items considered hazmat (hazardous materials) are restricted and must be shipped with Ground Service. All U.S. orders always ship Standard Ground Shipping for free—no promotion code needed. Our standard shipping option is Standard 3-Day Shipping.

 

PRIVACY POLICY

Last Revised and Effective Date: June 2020

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat. Duis convallis et ligula ac porttitor

  • Lorem ipsum dolor sit amet, consectetur adipiscing elit.
  • Nulla id nulla nec lacus viverra hendrerit.
  • Vestibulum sollicitudin pretium magna, in cursus leo interdum id.
  • Lorem ipsum dolor sit amet, consectetur adipiscing elit.
  • Nulla id nulla nec lacus viverra hendrerit.
  • Vestibulum sollicitudin pretium magna, in cursus leo interdum id.m dapibus nunc non tristique rhoncus.
I. What is personal data?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dictum id orci ac tincidunt. Vestibulum efficitur aliquet arcu, vel sollicitudin justo consequat sit amet. Aliquam posuere id enim at tempus. Vestibulum sollicitudin ex eu scelerisque placerat. Duis convallis et ligula ac porttitor. Fusce sed neque a mauris feugiat placerat. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae;

Sed rhoncus dapibus leo id viverra. Donec mollis risus quis nisi lobortis, in tincidunt purus euismod. Morbi ex dui, tempor nec consectetur dignissim, lobortis nec nunc. Aliquam malesuada urna vel lacinia mattis. Duis viverra libero vel mauris sagittis aliquet. Curabitur pretium metus at tincidunt viverra. Ut pretium varius quam, id finibus ipsum scelerisque nec. Integer sagittis bibendum efficitur. Mauris tincidunt nulla lorem, ac pellentesque nunc egestas eu. Phasellus euismod elit sed libero vestibulum vestibulum. Proin et urna eget velit fringilla mattis. Suspendisse urna ante, ornare laoreet fringilla sed, congue at sapien. Integer et efficitur metus. In egestas iaculis orci vitae efficitur. Aenean leo nunc, consequat quis tortor id, vulputate congue urna.

Mauris aliquam et mi at posuere. Cras placerat iaculis erat, vel viverra diam eleifend lacinia. Cras mauris magna, vulputate et consectetur quis, ullamcorper in nunc. Nunc rutrum, nunc porttitor molestie hendrerit, leo ligula consequat lacus, sit amet tincidunt est dolor quis odio. Duis blandit sed tellus non bibendum. In eu sollicitudin justo. Sed tincidunt, metus sit amet suscipit congue, odio erat sagittis leo, eget consectetur orci urna sed justo. Ut in mi fermentum, suscipit neque quis, mattis felis. Etiam rutrum neque diam, in lobortis dolor imperdiet et. Curabitur condimentum turpis massa, in eleifend mauris ornare eget. Donec porta massa sit amet pharetra ultricies. Pellentesque ac placerat nisl.

II. What personal data do we collect and when do we collect it?

Sed rhoncus dapibus leo id viverra. Donec mollis risus quis nisi lobortis, in tincidunt purus euismod. Morbi ex dui, tempor nec consectetur dignissim, lobortis nec nunc. Aliquam malesuada urna vel lacinia mattis. Duis viverra libero vel mauris sagittis aliquet. Curabitur pretium metus at tincidunt viverra. Ut pretium varius quam, id finibus ipsum scelerisque nec. Integer sagittis bibendum efficitur. Mauris tincidunt nulla lorem, ac pellentesque nunc egestas eu. Phasellus euismod elit sed libero vestibulum vestibulum. Proin et urna eget velit fringilla mattis. Suspendisse urna ante, ornare laoreet fringilla sed, congue at sapien. Integer et efficitur metus. In egestas iaculis orci vitae efficitur. Aenean leo nunc, consequat quis tortor id, vulputate congue urna.

III. For what purpose is your personal data collected and used?

Sed rhoncus dapibus leo id viverra. Donec mollis risus quis nisi lobortis, in tincidunt purus euismod. Morbi ex dui, tempor nec consectetur dignissim, lobortis nec nunc. Aliquam malesuada urna vel lacinia mattis. Duis viverra libero vel mauris sagittis aliquet. Curabitur pretium metus at tincidunt viverra. Ut pretium varius quam, id finibus ipsum scelerisque nec. Integer sagittis bibendum efficitur. Mauris tincidunt nulla lorem, ac pellentesque nunc egestas eu. Phasellus euismod elit sed libero vestibulum vestibulum. Proin et urna eget velit fringilla mattis. Suspendisse urna ante, ornare laoreet fringilla sed, congue at sapien. Integer et efficitur metus. In egestas iaculis orci vitae efficitur. Aenean leo nunc, consequat quis tortor id, vulputate congue urna.

IV. Who are the recipients of your personal data?

Sed rhoncus dapibus leo id viverra. Donec mollis risus quis nisi lobortis, in tincidunt purus euismod. Morbi ex dui, tempor nec consectetur dignissim, lobortis nec nunc. Aliquam malesuada urna vel lacinia mattis. Duis viverra libero vel mauris sagittis aliquet. Curabitur pretium metus at tincidunt viverra. Ut pretium varius quam, id finibus ipsum scelerisque nec. Integer sagittis bibendum efficitur. Mauris tincidunt nulla lorem, ac pellentesque nunc egestas eu. Phasellus euismod elit sed libero vestibulum vestibulum. Proin et urna eget velit fringilla mattis. Suspendisse urna ante, ornare laoreet fringilla sed, congue at sapien. Integer et efficitur metus. In egestas iaculis orci vitae efficitur. Aenean leo nunc, consequat quis tortor id, vulputate congue urna.

V. International transfers of personal data

Sed rhoncus dapibus leo id viverra. Donec mollis risus quis nisi lobortis, in tincidunt purus euismod. Morbi ex dui, tempor nec consectetur dignissim, lobortis nec nunc. Aliquam malesuada urna vel lacinia mattis. Duis viverra libero vel mauris sagittis aliquet. Curabitur pretium metus at tincidunt viverra. Ut pretium varius quam, id finibus ipsum scelerisque nec. Integer sagittis bibendum efficitur. Mauris tincidunt nulla lorem, ac pellentesque nunc egestas eu.

VII. What are your choices and how can you exercise them?

Sed rhoncus dapibus leo id viverra. Donec mollis risus quis nisi lobortis, in tincidunt purus euismod. Morbi ex dui, tempor nec consectetur dignissim, lobortis nec nunc. Aliquam malesuada urna vel lacinia mattis.

XI. Miscellaneous

Sed rhoncus dapibus leo id viverra. Donec mollis risus quis nisi lobortis, in tincidunt purus euismod. Morbi ex dui, tempor nec consectetur dignissim, lobortis nec nunc. Aliquam malesuada urna vel lacinia mattis.

Lujo Cosmetics